At ServiceMaster, the Quality Restoration Vendor designation is more than a logo and lapel pin. Achieving and retaining QRV status is a point of pride and honor among our partners because it indicates that these businesses are the cream of the ServiceMaster crop. ServiceMaster started the QRV program specifically to meet the needs of insurance companies by giving them the assurance that these businesses are trained, experienced, dedicated disaster restoration experts who are committed to providing superior levels of service. The QRV program is not a rubber stamp process. Achieving QRV designation is a stringent process and not all ServiceMaster disaster restoration businesses receive the rating. To remain in the QRV program, ServiceMaster businesses must continue to uphold the program's strict standards and consistently perform within the program's rigorous guidelines.

ServiceMaster Quality Restoration Vendors guarantee the following:

• They will answer emergency calls 24 hours a day and schedule appointments within 30 minutes of the initial call.
• They will begin emergency services, when required, within two to four hours from the initial call.
• They will provide an estimate within 24 hours after receiving the initial call. They will also provide photo documentation of all claims, where requested, and you keep you informed, as needed, on the progress of each claim.
• They will demonstrate professionalism by delivering services on time with ServiceMaster identified vehicles, uniformed and well-trained employees, and quality, ServiceMaster products, and equipment.
• They will employ the utmost integrity in pricing and service, and will provide the insured with quality work and service while striving to control the cost of each job.
• They will do the work right the first time or do it over, no questions asked.

These QRV guarantees give you the edge in customer service and budget control. Many insurance agents and adjusters across the country have found that the QRV program is one of the best business tools they have at their disposal.

Find out the value of a using a ServiceMaster Quality Restoration Vendor for yourself. The benefits are there for you and your customers!