1-800-RESPOND (737-7663) was established by ServiceMaster to offer instant response and immediate access to our network of Quality Restoration Vendor Service Centers across the United States and Canada. It serves as the hub and nerve center for insurance agents and adjusters by facilitating access, communication, service, and response.

The number was also designed to ensure you the highest quality standards in the restoration industry, and to simplify the entire disaster restoration and claims process for insurance representatives and property owners.
  

1-800-RESPOND offers the insurance industry these benefits:

• Trained, experienced call center professionals available 24 hours a day, 365 days a year
• Access to over 840 certified ServiceMaster Quality Restoration Vendor Service Centers
• Guaranteed response to policyholders from a ServiceMaster QRV Service Center within 30 minutes from the time our service centers receive the information
• Emergency services begin within two to four hours, when necessary
• Estimates are provided within 24 hours of the initial job scope
• Customized computer systems ensure accurate collection of data dispatching and reporting
• All losses reported to 1-800-RESPOND are monitored by ServiceMaster on a regional and national basis for response time, service level, pricing, and customer satisfaction

The 1-800-RESPOND telephone number may also be used as a resource for more information about ServiceMaster disaster restoration services. The trained call center agents at 1-800- RESPOND can direct you to the resources you need. 1-800-RESPOND is available to you all day, every day to get help to your customers quickly.

Expert Opinion
"We use the 1-800-RESPOND telephone number to get emergency assistance for our customers who have water damage," says Latrelle Bolden, Safeco Unit Manager. "We use the 1-800-RESPOND number frequently throughout the day and know that ServiceMaster local franchises will contact our customers within an hour. This works really well because our agents can't always get out there the same day, but with ServiceMaster our customers know that someone is coming to help.

"The 1-800-RESPOND number does two important things for us. It lets us assure our customers that we realize they have a problem and that we are going to help them quickly. And we also know that there is reputable help on the way, which is important to us. Before we had the number, we would tell our customers to call someone locally, and then had know way of knowing who they were going to call or whether it would be a qualified, reputable company."